Hola Wellbeing is not a doctor, therapist or any other form of medical practitioner and is therefore not allowed to offer advice on purchasing products or how to use them. Many products do not include instruction leaflets because it is assumed you have been instructed by your own practitioner, therapist, trainer or instructor on which item you should purchase and how to use it for your own personal medical condition. Hola Wellbeing cannot and will not be held responsible for your own misuse of any of the products we sell and strongly advise that if you do not know how to use a product correctly then do not purchase it.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package usually within 3 business days.
If you are interested in our wholesale products please contact us first to ensure product availability and lead times as they can vary by manufacturer and seasonal demand.
Our support team is always happy to guide you at any step!
AT THE MOMENT SHIPPING TO MAINLAND GERMANY IS FREE
We ship both locally and within the EU.
Local orders take approx 3 to 5 business days to be processed and delivered to you and we ship within 2 business days. International orders take longer subject to the carrier but we would expect 7 to 10 business days to be normal and we ship within the same 2 business days. Shipping time however may vary depending on location, shipment method and other factors.
All domestic (German Mainland) orders are subject to a shipping charge which on single items is usually €3,95 depending on weight. International and orders for multiple products can vary according to size and weight so sometimes the cost of shipping shown at checkout can be inaccurate and it may be better to contact us with your requirements for exact pricing. By negotiation and subject to product size we can usually ship EU orders below 2kg for €12 and up to 5kg for €15 which allows scope for multiple products per box size 500mm x 100mm x 100mm.
Your 100% satisfaction is important for us so we offer a 14-day Money Back Returns Policy:
We have a 14-day Return Policy, from the day item is received.
To be eligible for return the goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return.
We will then provide instructions on where to send the returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages". Goods that do not arrive back to us cannot be refunded.
Please note that customers are responsible for shipping costs of returned items.
When the returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.
Once approved, the refund will be processed and a credit will automatically be applied to your original payment method shortly after.
**PLEASE NOTE: Goods returned to us because of bad address or delivery information provided by the customer such as "Name not on Letterbox", "Gone Away", "Item Refused" or "On Holiday" will automatically be refunded for the cost of the goods but the carriage charge WILL NOT BE REFUNDED.**
REFUNDS CAN ONLY BE APPLIED BACK TO THE ORIGINAL PAYMENT METHOD.
All of our goods are subject to Value Added Tax at the current rate within Germany. For shipments outside of Germany but within the EU this rate will still be applied unless you are a business customer with a valid local VAT number, in which case VAT will not be charged.
International taxes might be applied depending on your country's taxes policy.
Where required, customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU.
The customs value is made up of:
the price paid for the goods,
the insurance cost,
the shipping cost.
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